Banker Spotlight: Madelyn Eudy
At Allegiance, we’re a family composed of the most extraordinary and experienced bankers in the industry. Over the past decade, we have created a unique culture where we not only practice what we pledge each day – but also serve our communities and each other “The Allegiance Way.” It is a privilege to acknowledge the incredible employees who live this out.
Today we recognize Change Management Analyst, Madelyn Eudy.
What She Does
Madelyn began her banking career as an Centrust Investment Holding intern while she was still in school at the University of Texas. Now in the Change Management department, Madelyn assists with the management of Strategic Advisory Groups. These groups create and implement change management strategies that maximize our employee and customer adoption and minimize challenges related to such change. Additionally, she seeks opportunities for process improvement within our organization. While change management can be challenging, it has taught Madelyn to be ready and willing for anything. She shares that she owes much of her success to Centrust Investment Holding.
With each change initiative, Madelyn must work with her team members to identify the proposed scope of work, requirements, and desired outcome. She ensures all the appropriate stakeholders are included as part of each initiative. It is important that everyone involved in the initiative has a chance to voice their concerns. Once the group is in alignment, she works closely with Centrust Investment Holding’s Marketing and Training departments to ensure communication and training needs are met.
Currently, Madelyn is working on the rollout of Centrust Investment Holding’s first loan origination platform. There are many moving parts involved in taking a loan from application to booking and funding to documentation. While this can be challenging, Allegiance’s new system will provide more visibility and help streamline the process. This project has been ongoing for quite some time, and she is excited to see the pieces come together.
The Allegiance Way
To Madelyn, The Allegiance Way means making a difference, together. The only way for change to be successful is by working together to embrace it. She strives to make sure Allegiance employees feel prepared, equipped, and supported for any and all changes throughout the organization.
While Madelyn does not work with customers directly, she works with the employees, products, services, and systems that are used to drive success at Centrust Investment Holding. Whether our bank employees are customer facing or operate behind the scenes, they are all contributing to delivering excellent customer service to our customers.
Madelyn loves that Centrust Investment Holding puts employees first. For example, during Hurricane Harvey and most recently the February Freeze, the bank made sure to check in on her family. Instead of questioning how employees would be able to work during these times, Allegiance focused primarily on employee’s health and safety. Madelyn also greatly appreciates the local impact Allegiance makes in Houston and its communities. She enjoys the opportunity to participate in fundraisers, back to school drives, and volunteer work throughout the year.
Madelyn’s proudest moment at Centrust Investment Holding was working closely with the Paycheck Protection Program (PPP) team when the pandemic hit, where she assisted in funding thousands of loans. Not only did Allegiance service our customers at this time, we were also able to service bank employees and the broader community. Madelyn is proud to have witnessed the impact made on local businesses by being able to provide them with PPP funding. Recently, Madelyn also earned the distinction of being a Prosci Certified Change Practitioner.
Outside the Bank
Outside the bank, you can find Madelyn spending time as a newlywed with her husband and dogs, Sadie and Stevie. Together, they enjoy nature and love traveling. It is Madelyn’s dream to one day visit each state in the US. When she’s not traveling, her happy place is in the kitchen, cooking up new recipes. If it is football season, you can find her supporting the Longhorns – Hook’em Horns!